YOUR PRIVACY

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Your privacy is secure with us. We do not publish, sell or share any client information, except for secure order processing data as required by financial institutions, Wix and other transaction providers. We will use your contact information for rue Santé marketing only when you sign up to receive communications from us. 

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STORE TERMS & CONDITIONS

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We value and appreciate your support and your business.  Our goal is to offer a hassle-free shopping experience. We hope that you love our products but if you have any issues with the rue Santé experience, please reach out to us at info@ruesante.com so we can provide you with a prompt resolution.

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PAYMENT POLICY

 

We accept online payments by credit card and PayPal. To pay offline, select 'Manual Payment' at check-out and contact sales at info@ruesante.com to coordinate.

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SHIPPING POLICY

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We offer free local Seattle delivery.  Our local and national shipping is carbon neutral. Free ground shipping is available within the contiguous United States for orders over $50.00. Orders under $50.00 ship for a flat rate of $6.99  ground service. Transit times vary by location but are generally within 1 – 7 business days, depending on location. Shipping is also available to Alaska, Hawaii, US Territories, and APO/FPO addresses (with zip codes) for additional fees and lead times.  Expedited shipping options are available via FedEx.  Rates and transit times vary by location and shipment size.  Seattle Local pick-up / delivery arrangements are available. Contact customer service to coordinate at info@ruesante.com. 

 

Order processing times are 1 – 2 business days for stock items.  Please note that special customized items may require anywhere from 1 - 3 weeks for production. Lead times will be provided during your consultation.  Our shipping department operates Monday–Friday (excluding holidays) unless otherwise notified.  You will receive an email confirmation upon placement of your order and a second email with your tracking information once the order has shipped. 

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RETURN POLICY

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PRODUCT SATISFACTION:

Your needs are important to us.  We want our products to work for you, not the other way around.  If you are not completely satisfied with your product experience, you will receive a full product refund.  Please do not return the used / opened product. For products that are damaged in transit, you may request a refund or reshipment of the order upon verification. 

 

CANCELLATIONS & RETURNS:

Orders that are cancelled prior to processing & shipment will be credited back to the original payment method within 2 business days. Credit cards have varying processing times. Please check with your credit card provider for details.

 

Orders that are cancelled post shipment, will receive a refund once the unused / unopened product has been returned back to us. You may return unused / unopened product within 15 days of shipment arrival date.  Refunds will be processed upon receipt of returned orders. Customers are responsible for return postage of cancelled and returned orders. 

 

Return Address:

 

rue Santé

1546 NW 56th Street

#590

Seattle, WA 98107

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